Frequently Asked Questions

Everything you need to know to create your dream home.

What is the estimated delivery time for my furniture?

Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days for metropolitan areas and up to 10-14 business days for regional locations, depending on the size of the items.

Do you offer white-glove assembly services?

Currently, we offer standard curbside delivery. Most of our furniture is designed for easy self-assembly and includes comprehensive instructions and all necessary hardware.

What is your return policy for change-of-mind purchases?

We offer a 14-day change-of-mind return policy. Items must be in their original packaging and unassembled. Please note that return shipping costs and a restocking fee may apply.

Are your wood products sustainably sourced?

Yes, at E-Living, we prioritize the environment. Our timber and engineered wood products are sourced from suppliers who adhere to strict sustainability and reforestation standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and ZipPay.

How can I track the status of my order?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier's real-time tracking portal.